|
Item No: HK12 Asst 7" mini crystal look hookah. 9 pc to display
What is your return policy?
We do not accept any returns whatsoever on 10 karat gold, Sterling Silver jewelry and body Jewelry.
Customers may return items if they are dissatisfied with them (except in the case of Videotapes or DVDs) or if the items are defective.
Videotapes, DVDs, Cassettes and CDs may be exchanged for the same item only or returned for a refund, but only if they are defective.
It is the customer's responsibility to inform UPS (1-800-PICK-UPS) if the received boxes show any damage on the outside. Please inspect the boxes carefully upon receipt and notify or file a claim with the driver if any damage is visible to the box.
Customers must inform us of their desire to return any merchandise within 5 business days of receiving said merchandise.
A Return Authorization Number ("RA Number") must be obtained by the customer by emailing Terrells @ terrellsretail@comcast.net . This RA Number must be written on the outside of the box when the items are sent back. Absence of the RA Number will result in the package being refused and sent back to the customer.
A copy of the invoice must accompany the returned merchandise.
All returned merchandise must be received within 10 days of the Invoice Date, with proper RA number.
All costs involved in the mailing of returned merchandise must be paid by the customer. Shipping Cost reimbursements will be given only in the case of an error committed by Terrells Retail. We do not issue Call Tags to have merchandise picked up.
|
